> Nursing Jobs > Misys International Banking System – Healthcare Support Specialist Needed

Misys International Banking System – Healthcare Support Specialist Needed

Responsibilities:
* Perform as 1st level help desk to US-based healthcare clients
* Receive cases from different media (voice, web, email) from external and internal customers and log all transactions in a timely manner to ensure that calls are received by the Analysts/Consultants for immediate handling
* Answer all incoming telephone transactions and deal with all queries in a competent and professional manner with continuous focus on customer satisfaction and the provision of excellent customer service
* Log and register all details of the reported issue/query accurately, complete all required mandatory information required by Level 2
* Search the Knowledge Base and attempt to resolve known queries/issues and escalate unresolved cases to the appropriate Level 2 team
* Handle follow-up transactions coming in thru the Level 1 queue and update existing cases to alert Level 2 that a follow up has been made
* Ensure that queued cases are dealt with in a timely and expedient manner & keep Level 1 case backlogs down to a minimum to avoid customer dissatisfaction

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree
* At least 1 year of working experience as a call center/customer service representative is required, preferably in a US Healthcare account
* Background/knowledge of US Healthcare procedures and regulations is an advantage
* Applicants must be willing to work in Makati
* Applicants should be Filipino citizens or hold relevant residence status
* Applicant must be willing to work in shifting schedules, mostly graveyard shifts
* Capability to speak a third language is an advantage

Walk-in applicants are requested to bring a copy of their diploma and transcript of record. Please proceed to:

2/F Philamlife Tower Paseo de Roxas
Makati City

between 9am to 12:00nn only
Kindly prepare for a 2-hour parity exam and initial interview if you pass

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