Company: MediCall

Responsibilities: Respond to telephone calls pertaining to health related inquiries and concerns which are basic and routine in nature. Use computerized system to provide information and answer health related questions as prompted by incoming calls. Also asks probing questions for more data as necessary Process customer calls consistent with program specified strategies and customer satisfaction measurements to include but not limited to proper answering procedure, e.g. opening and closing remarks Follow and adhere to prescribed training methods Serve as first level contact for customer complaint resolution May respond to customer inquiries by referring them to Supervisors or QAs Maintain acceptable levels of performance including but not limited to attendance, adherence, customer courtesy, and all other productivity and efficiency targets and objectives Learn new methods and services as the job requires Identify inaccuracies in databases and report problems for correction Other related duties assigned Requirements: Must: Local Registered Nurse Preferably with valid nurse license in Japan / Canada / United Kingdom / France Above average ENGLISH communication skills (oral & written) Foreign language spoken: Japanese, French and/or Spanish Computer Literate Able to document meticulously Possess critical thinking skills Capacity to function independently Work well in stressful situations Flexibility in schedule OB SUMMARY Under the direction of the Nurse Supervisors, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value. RELATIONSHIPS Interpersonal Communication arriving at common understanding with others, showing effective listening and feed backing behavior. Can communicate effectively and work well with people in all levels within the organization. Relationship Building Skill establishing relationships and networks across a broad range of people and groups Teamwork and Cooperation works well with others towards achieving desired results, clarifies goals and roles and initiates clarification and conflict resolution. Customer Service Orientation desire to help or serve others JOB QUALIFICATIONS and REQUIREMENTS Education: Bachelor’s Degree in Nursing Qualifications: Must have the interest to serve patients with care and empathy Must have demonstrated PC knowledge including Windows, Microsoft Word, Excel, and Outlook Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary Must be detail oriented and possess good organizational skills Must have effective written and oral communication skills and be able to maintain confidentiality Must have excellent interpersonal skills and team oriented to work in a high stress environment Possesses critical thinking skills Able to handle multiple tasks and shifting priorities Ability to travel between call center locations and other company sponsored events on a varying schedule Ability to work on projects and meet deadlines Able to type 30 wpm with 3% errors or less License/Certificate: Registered Nurse a must IELTS, CGFNS, NCLEX passer an advantage Work Schedule: Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary Willingness to render extended hour/s as the need arises. Interested applicants may send their resume to bbaylon@medicall.us or You may submit your resume at this address: 5thF Paseo Center Bldg., Paseo de Roxas cor. Sedeno St., Makati City

Related Posts:

  • No Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *